Shipping and Returns
We recommend that you read our Policy to know all the details of our service. If you have any problems or questions, let us know! We are here to help you and resolve any issues quickly. Your satisfaction is the most important thing for us.
Shipping and Returns Policy
Shipping
Order Processing: All orders are processed within 1 to 3 business days from payment confirmation. If the order is placed on a weekend or holiday, it will be processed the next business day.
Shipping Methods: We offer several shipping options, including standard shipping and express shipping, to ensure your order arrives as conveniently and quickly as possible.
Shipping cost: The shipping cost depends on the destination and the size of your order. You can see the exact cost at the time of payment, before confirming the purchase.
Estimated delivery time: Delivery time varies depending on the type of shipment selected and your location. Domestic shipments generally take 3-7 business days and international shipments may take 7-15 business days.
Order tracking: Once your order has been shipped, you will receive an email with the tracking number so you can monitor its progress until delivery.
Returns and Exchanges
Return Policy: We want you to be 100% satisfied with your purchase. If for any reason you are not completely happy with your order, you can request a return within 14 days of receiving the product.
Requirements for return: The product must be in its original condition, unused, undamaged, and with all labels intact. Products that have been used or damaged cannot be returned.
Return process: To initiate a return, please contact us through our email or WhatsApp indicating your order number and the reason for the return. We will provide you with detailed instructions on how to return the product.
Return costs: The cost of return shipping is the customer's responsibility, unless the product is defective or there is an error on our part.
Refunds: Once we receive the returned product and verify its condition, we will process the refund through the same payment method used. The refund will be made within 5 to 7 business days.
Changes: If you want to exchange a product for another, we recommend you make a return and place a new order. If the product is defective or incorrect, we will bear the shipping costs.
Defective or damaged products
If you receive a damaged or defective product, please contact us immediately. We will ask you for photos of the product and the damage so that we can send you a replacement or give you a full refund.
Submit Your Complaint or Claim
At Keter, we strive to provide the highest quality products and service. However, we understand that situations may arise where you are not completely satisfied with your purchase or experience.
If you wish to file a complaint or claim, we kindly ask you to provide us with the following information so that we can deal with your case efficiently:
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